Effective Date: 27 March 

Giving Hope (“we,” “us,” or “our”) is committed to protecting the privacy and security of individuals who visit our website or use our services. This Privacy Policy outlines the types of personal information we collect, how we use it, and the choices individuals have regarding their information.

1. Information We Collect:

We collect personal information from individuals who interact with Giving Hope, including but not limited to donors, volunteers, and individuals seeking assistance. The types of information we collect may include:

• Contact Information: Such as name, address, email address, and phone number.

• Financial Information: Such as donation history and payment details.

• Demographic Information: Such as age, gender, and occupation.

• Other Information: Such as testimonials, feedback, and communications with us.

2. How We Use Information:

We use the information we collect for the following purposes:

• To provide and improve our services.

• To communicate with individuals about their donations, volunteering opportunities, and events.

• To process donations and maintain donor records.

• To respond to inquiries and provide support.

• To send updates, newsletters, and promotional materials related to Giving Hope.

• To conduct research and analysis to improve our programs and outreach efforts.

• To comply with legal obligations.

3. Sharing of Information:

We may share personal information with third parties in the following circumstances:

• With service providers and partners who assist us in carrying out our activities, such as payment processors, email service providers, and marketing agencies.

• With law enforcement authorities or regulatory bodies when required to comply with legal obligations or protect our rights and the rights of others.

• With your consent or as otherwise disclosed at the time of collection.

4. Data Security:

We take reasonable measures to protect the security and confidentiality of personal information. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Choices:

• You may opt-out of receiving promotional communications from us by following the unsubscribe instructions provided in such communications.

• You may update or correct your personal information by contacting us using the information provided below.

• You may request that we delete your personal information, subject to certain exceptions where we are required to retain such information by law or for legitimate business purposes.

6. Children’s Privacy:

Giving Hope does not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us, and we will take steps to remove such information and terminate the child’s account.

7. Changes to This Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on our website. We encourage individuals to review this Privacy Policy periodically for any changes.

8. Contact Us:

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Giving Hope

info@givinghope.org.za

By using our website or services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

Thank you for supporting Giving Hope’s mission to make a positive impact in our community.